Reference

Legal framework protecting your account and data

When you open an account with bebyslot, your data, payments and account access are governed by clear terms.

Account terms in EnglishData privacy & securityWithdrawal verification process
bebyslot Legal framework protecting your account and data
REACH US DIRECTLY

How to contact us about legal matters

Team online

Live chat support

Available 7 days, 08:00–23:00 WIB. Questions about your account, withdrawals, terms or data rights are answered in real time. Team based in Jakarta.

Email support

Send queries to our legal team any time. Responses typically arrive within 4 hours during business hours. Use this channel for formal requests or account disputes.

Account settings

Update your contact details, review transaction history and manage account preferences directly in your dashboard. Two-factor authentication available for added security.

SECURITY & TRANSPARENCY

Data handling, account security and your rights

Data retention

We keep your account data for as long as your account is active, plus 3 years after closure for compliance and dispute resolution. You may request export of your personal data at any time via live chat.

Account access control

Your login is protected by password encryption. Enable two-factor authentication in settings for extra protection. We never ask for your password via email or chat.

Payment security

All deposits and withdrawals are verified using your registered ID and phone number. Bank transfers and digital wallets (DANA, OVO, GoPay, QRIS) are PCI-compliant and encrypted.

Withdrawal verification

Before your first withdrawal, we verify your identity and account ownership. Subsequent withdrawals may require reverification if we detect unusual activity or if local law mandates it.

Cookie and tracking

We use cookies to maintain your session and remember your preferences. Functional and analytics cookies help us improve site performance. You can disable non-essential cookies in your browser settings.

Request account changes

To update personal details, change your email, close your account or dispute a transaction, contact live chat or email. We process most requests within 24 hours.

Your rights, data and account protection

We retain your account data for 3 years after closure for regulatory compliance and dispute resolution. Personal information is encrypted and stored securely. You may request deletion of non-essential data by contacting support, subject to legal retention requirements.

Before your first withdrawal, we verify your identity using your registered phone number and ID. We confirm the bank account or digital wallet (DANA, OVO, GoPay, QRIS) matches your account details. Subsequent withdrawals may require reverification.

If you dispute a transaction, contact live chat with your withdrawal reference number and transaction date. We investigate within 5 business days. If we find an error, funds are restored to your account. Unresolved disputes may be escalated to our compliance team.

Yes. Open live chat and request your data export. We provide account transactions, login history and personal details within 7 business days. The file is encrypted and sent to your registered email address.

Deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer are all subject to our payment security terms. Each method is PCI-compliant and encrypted. Your transaction data is retained for 3 years for dispute resolution and regulatory audit.

Go to your account settings in the dashboard to update your email, phone number or linked payment accounts. For changes to your registered ID or address, contact live chat or email so we can verify your identity before processing the update.

We may suspend or close your account where local law requires, or if we detect fraud, misuse or breach of terms. You will receive written notice stating the reason. If you believe the action is an error, contact support to appeal within 14 days.